Summer Robinson
Instructional Designer & Customer Content Developer
Desigining scalabe learning content and customer enablement experiences.
Summer Robinson
Instructional Designer & Customer Content Developer
Desigining scalabe learning content and customer enablement experiences.
Case Studies
Compliance Videos
The Challenge
Medical administrative staff often face "training fatigue" when reviewing dense HIPAA manuals. Traditional text-based training leads to high rates of incidental disclosures—small, public-space conversations that can lead to significant regulatory fines and loss of patient trust.
The Strategy
Instead of a 30-minute slide deck, I architected a 60-second "Risk vs. Reality" scenario.
Grounding in Reality: I utilized official HHS Incidental Disclosure standards to identify the "gray areas" of hallway and elevator conversations.
AI Orchestration: Using Synthesia, I produced a high-fidelity avatar coach to "humanize" the regulation.
Visual Governance: I applied a modern Charcoal and Lavender palette to maintain professional authority while ensuring the content feels fresh and engaging.
The Result
This approach transforms a "checkbox" compliance task into a memorable behavior-change tool. By focusing on the Minimum Necessary standard through a multimodal format, organizations can reduce incidental risk while respecting the limited time of busy healthcare professionals.